60 Day Money-Back Guarantee
Delivery To All Of South Africa
Clinical Grade Filtration
More Hydrated Skin • Reduced Acne • Less Hair Shedding • Softer Skin •
QuraSkin Filtered Showerhead
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Frequently asked questions
What is the return policy?
We offer a 60-Day Money-Back Guarantee. Contact info@quraskin.co.za within 60 days of delivery to initiate a return. Note that customers are responsible for return shipping costs.
How long will it take to arrive?
Total delivery takes 8–15 business days. This includes 3–7 business days for processing and 5–8 business days for courier transit within South Africa.
How can I track my order?
You will receive a Shipping Confirmation email with a tracking number once your order is dispatched. You can then track your shipment via our courier partner.
Will it fit my current shower setup?
Yes. The QuraSkin Filter uses universal G1/2” threading, fitting 99% of South African shower arms and hoses.
Do I Need Tools To Install It?
Installation is a tool-free, 60-second DIY process. Simply unscrew your old showerhead and twist on QuraSkin. We include plumber's tape for a perfect, leak-proof seal.
Do I need a plumber to install it?
No. QuraSkin is designed for easy "plug-and-play" installation. If you can change a lightbulb, you can successfully install our filter yourself without professional help.
How long does the filter last?
While replacement timelines vary by water quality and usage, here is our estimate:
1 person showering 1 time per day: 6 months.
2 people showering 1 time per day: 3–4 months.
Families (4+ showers/day): 2 months.
This ensures peak purity against high local sediment levels.
How will I know when to change the filter?
Look for physical cues like a slight drop in pressure, a returning chlorine scent, or your skin and hair feeling "tight" or "brittle" again.
Where can I buy replacement cartridges?
All replacement filters are available on our website.
How much does shipping cost?
We ship locally within South Africa at a flat rate of R100 on all orders, but due to our New Years Bundle Sale, all shipping is free in the month of January
Will It reduce my water pressure?
No. Our faceplate is precision-engineered to maintain high flow rates, ensuring a luxury shower experience while maintaining the clinical effectiveness of our 3-stage filtration.
How do I contact customer support?
For any other queries, reach out to our dedicated team at info@quraskin.co.za. We aim to respond to all inquiries within 12-24 hours.